@foundhello discovered in Marble Works

American Flatbread, Marble Works, Middlebury VT

American Flatbread, Marble Works, Middlebury VT

Otter Creek Used Books, Marble Works, Middlebury VT

Mail drop, Marble Works, Middlebury, VT

Mail drop, Marble Works, Middlebury, VT

See the green post-it notes?  The other day, my daughter, Hannah, just returned to the store from checking the mail and walked from the Big Yellow Room towards the Children’s Room when she let out a squeal, “We got a post-it, too!” What? She explained to me that she had seen a post-it note on Flatbread’s outdoor menu board and just discovered one in our store. Well, that has to mean something! Recognizing “@foundhello” was a twitter thing, I went online to check it out. Apparently someone goes around and puts post-it notes on random places for people to find and enjoy. And to encourage. Positive messages. So I grabbed my cell and took photos.

The other day I went to post a letter and as I approached the mail box I noted something green fluttering and lo and behold! another post-it note! Marble Works received three! At least that’s all I found.

I really like the message left in my store. I don’t know if it is a message meant for me but I am taking it to heart. I’m not going out without a good fight! I’ll continue working hard to keep this store open. I don’t want to take my inventory home and be an online used book store. So to whoever you are, thank you! It was a nice treat to find the notes and smile.

I love stuff like this.

 

 

Oh boy! Here’s another one.

red booksI started this blog way back when, to reflect on what it’s like owning a used bookstore. The good mixed in with the bad, the ins and outs, ups and downs, so the reader could learn – along with me – of what it’s like owning a used bookstore and what I’m faced with. Seriously it is 99% all good. According to me. I’m no authority. I’m just me. Just trying to make a go of owning a used bookstore and being the best used bookstore lady I can be. To myself and to my customers. And have fun!

So today I’m feeling I have to be honest – again – and share a story.

This story has been sticking with me so I feel a need to share. It will help readers to understand what we – in retail – have to deal with on a regular basis now. Because of the Internet. It is what it is.  It is a factor that is part of the equation of retail in today’s market. How the general population purchases. The one thing that local retailer can do is offer THE best customer service as well as a host of others.

Anyways….

So a woman comes into the store. Very pleasant. Asks for a particular author and I show her the Fiction aisle and leave her to peruse. Shortly she comes up to the desk and explains that she will not make a purchase because she won’t pay my prices. $5 is too much for something she can buy online for $1. But, she proceeds to tell me, she wants to help my store be successful so she’s going to bring me all the books she has read so I can add to my inventory. Say WHAT? I thanked her and off she went. I was polite and respectful and I truly think she felt she was as well. Frankly lady, it isn’t the books I want or need, it is her buying the books in MY store. And I know my books aren’t overpriced. And she did offend me by saying she was going online to buy her books. From someone she’s never met,  who doesn’t have a storefront, pay rent, or a business loan, or, or, or….

So I’ve been trying to turn the situation around into a positive one for me because that’s who I am. I’m stumped. I don’t want her books. If she does come back do I accept her books? I don’t want to but is that me being obstinate? Oh yea, big time, Barbara! Well, I’m not going to think about it anymore. There are too many other customers who are a joy and want to support the store and buy local. In fact, I have one gentleman who has built up a nice store credit but refuses to use it and will only pay cash for his purchases. AH! he off-sets her! It took my typing to find the positive end to the situation. Perfect. I’m stopping here. And yes, that did really just happen to me. Just now. I get it. Perfect!

Downside of a Used Bookstore. But the Only One.

used booksI know I’m always saying to customers that owning a used bookstore is everything you’d think it would be but only better. That’s the truth. It is awesome. You can make it anything you want it to be – highly organized to total chaos  – and get away with it because it’s a used bookstore. No rules. Fabulous.

Okay, to come clean, there is a downside of owning a used bookstore. At least to me. What?  It’s buying books. I receive calls daily asking if I’m buying.  People stopping in…and that’s where it gets awkward. Now remember this is strictly for me. It may not be true for other used bookstore owners.

When I purchased the store I bought books from everyone thinking I was beginning a relationship with potential customers. It took me a bit to realize that I generally didn’t see those people ever again.  Lesson learned. So I stopped buying unless I knew the customer, knew they were local or had books which could/would sell in the store. It was a hard lesson and an expensive one in the long run but at the time, I thought it was important.

Now I am, well, most of the time, savvy. At least more so.   If boxes come in that are nasty I really don’t want to open them up to see what’s inside. Some boxes have been just grossness. I don’t like end-of-yard-sales boxes generally either. I’ve learned  people can relieve their conscience by dropping off boxes here than at ACSWD (Addison County Solid Waste District). I won’t even write about the boxes that were full of spiders. Oops, I did. Well, now you know!

The hard part of buying books is quoting a buying price. I don’t like that position at all. Books are subjective. I get it. But many don’t. Yes, your books may be special but sometimes they are generally only special to you. I don’t want to come off snobby here. But facts are facts. And while I’m at it, if it is an old book it doesn’t necessarily make it special either.  As like today, there were crappy books written ages ago. Oh, and number of boxes does not equate a larger pay out. It is not quantity but quality of the books. Repeating: it is not quantity but quality that makes the difference. And while I’m on that subject, the cleaner the books the more money I’m apt to give. I take into consideration of the condition of the book while determining price. And spiders get reduction in price!

When I purchase books I take into account a guesstimate of how long it might sit on the shelf. And how much money I have in my coffers. Also, will I ever see the seller again. By that I mean, is the seller also a buyer? Hint: buyers keep the store alive.

…sigh…

Good! I’ve gotten that out of my system! Now I can move on to another topic. I’ve been sitting on this draft for weeks and weeks. Trying to keep it whimsical, positive. Not sure if it is but time to post and move on.