I have to blog about a situation that just occurred so I can shake off the experience. I don’t like writing about it but I have to. I guess so I can get past it. All about a customer confrontation. I generally don’t cross the line but I did today. Why? Because he laughed at me. That’s my trigger – laughing at me. Not with me but at me.
His comment to me as I was ringing up his purchase was, “You’re serious?” He didn’t like the cost of the book. A Vermont author signed first edition. His comeback was he was going to go online to make his purchase and take the book to the author to get him to sign it.
Generally I let comments roll right off me and don’t let them stick. What do they know about me and my store? Nothing. Do they even care? Nope! And why would they? I don’t know them. They don’t know me. I generally roll my eyes behind their back and let them just walk right out of the store and get back to my life and my store. As he was walking out I had to share with him that I pay rent, electricity… And he dared to say to me, “Oh! And those people don’t have to?” He stood there and I knew I had to stand-down. I was not going to continue. He was there for a bit more and then left.
So…my lesson? Shut-up! Know that I am doing well. I am a good person. I’ve rebuilt this store. I’m fitting into this location I’ve been enjoying for almost a year . I am proud of my accomplishments regarding this store. He was just one person who felt the need to belittle me for whatever his reasoning was. It’s his problem. Not mine. That’s all it was.
I am proud of myself that I would never, ever do that to anyone. Especially to someone trying to make a simple living owning and managing a little used bookstore.
One of the downsides of a used bookstore.